Policy Guide

Unacceptable Vehicles

The following vehicles cannot be offered for sale:

1. A vehicle with an altered or missing V.I.N. plate
2. A vehicle with a salvage title
3. Gray market vehicles
4. Unsafe vehicles (as determined by the Auction)
5. Vehicles without clear U.S.A. titles

All “IF” sales are binding for one hour after the auction ends. Bid price approval after the hour is binding to the Buyer if the buyer has not declined the sale. It is the Buyer's responsibility to check with the Auction on the status of the “IF” bid. As long as the Seller has approved the “IF” bid within an hour or before the buyer declines the sale, the sale is valid and binding to the Buyer. All “IF Turndowns” must be processed through the arbitration department.

General Arbitration Policies

The auction has not verified and makes no representations or guarantees as to the description, year, equipment, warranties, title status/accuracy or odometer on any vehicle sold or offered for sale. The auction does not guarantee or get involved in any factory or dealer warranty coverage issues on vehicles sold or offered for sale at the auction. Please refer to the auction's general policies, and invoice, for further policies.

All guarantees set forth in this Arbitration Policy are guarantees of the seller, not the Auction. The Buyer assumes the responsibility to verify all of the Seller's representations, warranties and descriptions, and to notify the Auction's Arbitration Department of any discrepancies by the end of the day of sale, or as specified in the guarantees.

Electronic Vehicle History Discrepancy Reports

Vehicles cannot be arbitrated for discrepancies in Electronic Vehicle History reports such as Auto Check and Carfax. These reports are indicators a problem may exist, however arbitration will not be considered valid without further evidence a problem exists.

Seller Notification

The Auction will make every effort to promptly notify the Seller on all arbitrations. The Auction's failure to notify the Seller of a valid arbitration within the time guidelines mentioned in this policy does not invalidate the arbitration.

Contested mechanical arbitration decisions will be DECIDED BY AUCTION MANAGEMENT.

ONCE A VEHICLE HAS BEEN PAID FOR AND LEAVES THE AUCTION PREMISES, THE ARBITRATION PERIOD IS OVER.

Multi-Day Arbitratable Items

Vehicles that have any of the following defects, conditions or discrepancies that were not disclosed or announced at the time of the sale and were sold for over $200 must be reported to the Auction, within the time listed below, after the vehicle was sold at the Auction, in order to be eligible for arbitration. Vehicles must be returned to the Auction in the same or better condition than when purchased. Expense reimbursements will be at the sole discretion of the auction and will be limited to reasonable and documented expenses and transportation only. Lost profit, commissions, floor-plan expenses, vehicle upgrades, and reconditioning, etc. will not be reimbursed. Sale day is Day 1.

Third Party Arbitration

Any contested arbitration can be sent for third party arbitration by the buyer or seller. The vehicle in question will be sent to a New Car Dealer Service Center, of the make of the vehicle, to be checked for the problem in question. Please check with the arbitration department for costs associated with third party arbitrations.

Any vehicle over 10 years of age or over 130,000 miles will not be eligible for third party arbitration.

Seller is responsible to verify all information on the inventory windshield sticker; such as year, make, model, mileage, equipment, etc…

Other Seller Responsibilities

1. As to any vehicle consigned or sold at the auction, the Seller represents to the Buyer the following: The vehicle is properly offered for sale at the auction and all announcements/vehicle descriptions provided to the Buyer are accurate and complete. It is the Seller's obligation to correct any errors as to announced conditions.
2. Seller will be held responsible for the accuracy of any representations (verbal or written) made by Seller or auctioneer at the time of sale – independent of vehicle “light” designation or guarantee offered.
3. The Seller has the responsibility to announce any state or local DMV fees, taxes or other fees due on the vehicle.
4. Even if sold “As-Is,” Seller warrants to the Buyer and the Auction that any vehicle driven through the sale will be safe to drive, regardless of Seller's disclosures. Some examples of unsafe items include, but are not limited to, fuel leaks, faulty brakes, no steering, etc. Buyer agrees that if he deems the car unsafe after inspecting it as set out below, he will bring that to the Auction's attention before removing the vehicle. The Auction reserves the right to void any such transaction.

As to any vehicle purchased at the auction, the Buyer is responsible for the following:

1. Buyer will inspect the vehicle prior to and immediately following the sale. The Buyer must verify the Seller's representations and notify the auction immediately of any discrepancies or within the time frame as stated in this arbitration policy. Buyer will examine the VIN, model year, and verify odometer before leaving.
2. The Buyer will follow Auctioneer's cadence on price – any misunderstanding concerning price must be addressed at the drop of the auctioneer's hammer not following the sale of the vehicle.
3. The Buyer will inform the Auction immediately of any discrepancies as to Seller's representations, warranties, and descriptions. Please be aware that items written on a vehicle by the Seller are a representation and subject to arbitration. Arbitration will be limited to the specific defects described by the Buyer upon placing the vehicle in arbitration.
4. Buyer guarantees sufficient funds are available and will remain on deposit at dealer's bank to cover all checks and drafts. Until payment and receipt of title, the Buyer shall acquire neither title to the vehicle nor any right to sell or offer for sale.
5. Buyer will pay the bid price plus a Buyer's fee as posted. Floorplan payments must be established on day of sale.
6. Buyer agrees to be liable for any and all work done to a vehicle prior receiving a title.

1. Seller has up to 28 calendar days for title to be received by Auction. (Sale Day is Day 1)
2. If the Buyer fails to receive a title within this time, the vehicle may be returned providing a 24-hour notice has been given to the Title or Arbitration Departments. Buyer must return the vehicle in like or better condition than when purchased. If a valid negotiable title is presented within the 24-hour notice period, the transaction will stand.
3. Titles forwarded by the auction to the Buyer and not received (lost in mail) will be replaced by the auction and do not constitute grounds for a “late title” rejection.

1. Only vehicles made in North America for Canadian use and properly converted to U.S. specifications can be sold. No other Gray Market vehicles are accepted for sale.
2. Sellers must inform the auction that a vehicle is a Canadian vehicle at time of registration and must disclose that to the Buyer in writing as an announced condition on the block ticket.
3. If a vehicle was manufactured in Canada for the U.S. Market, there must be a Manufacturer's Certification Label affixed to the vehicle. This label must clearly state the vehicle was in conformance with federal safety standards on the date of manufacture.
4. If a vehicle was manufactured in Canada for the Canadian Market, the Manufacturer is required to obtain and affix a U.S. Safety Standard Certification Label to the vehicle.
5. All other vehicles imported from Canada, must be imported through a Registered Importer. Registered Importers are required to post a bond with the U.S. Department of Transportation. All vehicles imported through a Registered Importer must have:
   • U.S. Safety Standard Certification Label that identifies the Registered Importer
   • Safety Defect Recall Insurance Policy issued by the Registered Importer. This insurance policy must be with the vehicle and remain in effect for eight (8) years from the date of issuance by the Registered Importer.
   • Valid U.S. Title
6. All Canadian vehicles, whether imported by a Manufacturer or a Registered Importer, must show miles per hour on the speedometer and miles traveled on the odometer. Title 49, United States Code, Chapter 327, Section 32704, allows replacement of odometers without a doorframe sticker if the conversion from kilometers to miles can be done without changing the distance traveled by the vehicle; therefore, replacement of an odometer under these circumstances does not have to be announced by the Seller.